LG Split AC
Poor Customer Service

I had purchased a LG Split AC 1.5 ton on 19 March. The installation for the same was done on 20 March. There was a concern raised by me for the installation as it was not straight in line. The LG service engineer assured me that this is fine and it won't cause any issue. I mentioned the same in the job sheet also. However as I suspected, there was a water leakage problem with the AC and all the water were flowing down in the room. I complained thrice in the month of April 11 and I was always assured that the problem will be rectified today/tomorrow. I am still waiting for the same...

Lastly, I complained again on 8th May (Ref No: RNA110508034296). I was assured that the problem will be addressed on 8 May but nothing happened. Again, I called on 9 May same assurance was delieverd to me. Today, when I called up the cutomer care again, I was given the contact number of Officer Incharge of Service centre, Mr. Utsav (Contact Number: 9873002382). He told me that my request is being handled by Service Supervisor Mr Ashraf. I spoke to him also and he communicated that he will call back me and address the issue on 12 May itself. Now, as expected, his phone is switched off and there is no one to address my problem. Now, even Mr. Utsav is also not picking up the phone.

I hope my problem is addressed ASAP as its affecting the reputation of a branded company like LG.

Company: LG Split AC
Country: India
State: Haryana
City: Faridabad

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