LG- Washing Machine
Customare care- repair delayed

I had contacted lg customer care on sunday17th may around 12 p.m. about my washing machine repair. The TAT is claimed to be 24 hours.

As 24 hours finished I reminded them on Monday at 4 p.m and they said it will be taken up immediately and same day service engineer would look into the problem at my residence.

Today it is 21st May and i have been calling them everyday and nothing has happened despite their promises to rectify the problem immediately.

This is consuming more time than required and also causing a lot of trouble to me wherein i have to repeat the same story to all the executives whenever i call and my work is not being attended to. This is also creating trouble because my washing machine is in repair and clothes have heaped up.

Above all i dont want the company to claim their TAT of 24 hrs.

As we are expecting the service engineer we cant attend on other important works. The company is liable to pay compensation for having wasted my time for the past 4 days which is very precious.

Company: LG- Washing Machine
Country: India

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