LG Washing Machine
Pathetic After-sales Service

I have had an equally pathetic experience with the servicing of my LG front load machine. I would discourage anybody thinking of buying an LG product from doing so on account of their terrible after-sales service. I have had no such complaints with Samsung, Whirlpool or IFB.

I placed a complaint with the LG call centre in April 09 and only after 3-4 calls to the call centre did a technician get in touch. He arrived to tell me that we needed to replace our PCB -- something that costed us nearly Rs 5000.

Within a month, the machine gives us the same IE error! I placed another call to the call centre (Complaint no -- S9C51300541) and requested that the technician arrive on a Sat, May 16th (3 days later) since I would be out of town. The technician calls me on Friday -- obviously I can not have the machine serviced then. On Sat, when I call the call centre to find out when the technician would arrive, I get to know that my complaint has been closed, so I was given a new complaint no -- S9C51600686!! After umpteen calls to their so-called supervisor, a technician arrived to tell me that another part needs replacement. When I questioned the servicing earlier, I was casually told by the supervisor that a part can give way anytime even half an hour after servicing. I was promised a stand-by machine in case my machine could not be repaired immediately. To add to it, the supervisor tried to sell me an AMC in the midst of all of this. I was promised that the technician would arrive with the part today, but I'm still waiting with a pile of clothes for washing.

Life's Good? Buy an LG product and realise that it surely WAS Good!

Company: LG Washing Machine
Country: India

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