LG Washing Machine
Machine Malfunction

This is regarding the LG washing machine purchased from VIJAY SALES (Thane), (WFT7062DN LG W/M W/F–T 7062DN), Bill No.: ORD6523737.

Dt. 030607.

After several reminders and many phone calls to the Call Center & local service executives I still have not received any resolution.

I have lost my patience & have no options to seek your assistance. My clothes are turning dark grey from the day I started using the product, initially one of the experts advice me to change the water source. In-between one of them took spoiled clothes for further investigation, letter on ms Ashwini (VIJAY SALES) reported me that my w/m’s papers are forwarded further for replacement, not only that letter on the same m/s Ashwini said that she is helpless in this case.

Finally I spoke to Mr. Muzumdar / Mr Arya and as per their promise another technical person visited my house and came to a conclusion that there is a oil spillage from the gear box and admitted other problems like water spillage from w/m & slow water supply etc. Funniest & unethical is every time service person use to call me to attend the problem and they never turned up. It is also observed that my past several complaints are removed or cancelled from the system.

Company: LG Washing Machine
Country: India

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