LG window AC 1.5T
Damaged piece sold to the customer and no service provided

I bought a window AC1.5T from SANKLECHA BROTHERS PVT LTD, jalori gate, jodhpur on 26/2/09.As it was winters and i was to shift to jaisalmer i requested dealer to get it installed at a later date which he promptly agreed as i had already purchased two ACs and a cooler from the same dealer. In may 09, inspite of request dealer did not get it installed, i had to do it myself. After a month i started getting messages on my mobile (9772845033) that my AC has been serviced and i was expected to give a feedback. On this i replied that no service has been carried out but, instead of coy directing its rep for serviceing i have been called on atleast 10 times saying that my AC has been serviced and i have wrongly lodged a complaint. In the interim i opened the front grill of my AC to clean the air filter and to my horror i found that the dealer had made fool of me by selling a defective piece wherein it can be seen that the fins on the evaporator (item just behind the air filter) are damaged due to some impact suffered earlier. It is needless to mention here that dealers like sanklecha brothers are robbing customers and driving customers away from LG products. I will like to inform that i have been using atleast 4 LG products from last several years without any problems. Now i expect the coy to take some step in getting the piece replaced and deprive the dealer of his dealership for robbing customer of their hard earned money.

Company: LG window AC 1.5T
Country: India

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