Lotus
Negative attitude

We are very disappointed after shopping at your Ambi mall shop when we heard "Ismein

Hum Kuch Nahi Kar Sakte" from one of your Customer Help Desk Executive accompanied by

his coleague. Firstly we bought 2 "Lotus- Sun Safe and a Face Pack". Person at that desk

took the amount from us and got the products billed by themselves from one of your cashiers

named "Sunil" and handed over the tagged poly bag with the 2 products with bill to us. The

total amount was Rs. 297 after discount. After 1:30 hour of more shopping we went to

another cashier named "Raushan" where we were billed for Rs. 766. We handed over the

"already tagged poly bag" to the cashier so that all the products should be packed all

together. We told the cashier and the standing by person to pack all the stuff together. But

somehow the tagged poly bag wasn't packed by the person standing beside the cashier

packing stuff for the customers. We came to know of missing stuff when we were back

home.

Today between 1:45 and 2:30 pm I went to your well know "Customer Help Desk" between

my office hours. What I heard was simply very irresponsible reply "Ismein Hum Kuch Nahin

Kar Sakte" above that one of your executives at Customer Help desk said "To Kya Ismein

Aapki Galti Nahin Hai". I was forced to leave my 297 rupees there without any positive attitude

from your representatives. This was our FIRST and LAST visit to BIG BAZAAR.

Company: Lotus
Country: India

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