Luminous
Poor service

I have been trying to approach the Company but in vain. Only the call center is approachable but they cannot help beyond taking the complaint. I have the following grievances :

(1) The call center says that the mechanic will come between 24 hours to 48 hours, but they come after even 3 days.

(2) The call center has given 8 telephone numbers but none is picked up. The numbers are 40778221, 40778222, 25558913, 25558914, 25558915, 25558916, 25558917 and 25558918.

(3) The website of the company - www.luminousindia.com - doesn't show any address of the company. It has been done deliberately so that no complainant could reach them.

(4) The website doesn't show any phone numbers except Toll Free numbers.

(5) The website does have the features of 'Feedback Form' and 'Complaint Form', but after feeding the relevant details, the "submit" button doesn't show action after pressing it.

(6) The call center has given one e-mail address of the company, but on my sending the mails, the company has not responded back.

Company: Luminous
Country: India

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