Mahavir Skoda
Poor Service and Stealing Items

I sent my car, Skoda Superb, to Mahavir Skoda, Hyderabad for service and some insurance work. After three days my car was returned with a lot of noise coming from the engine. I had to call the service department only to be told that they had not done the driving test and would do it. Then they took the car and did some warranty replacements. At this time, they stole my BMW 7 Series key chain that has been on my Skoda keys. When questioned they all claimed ignorance. No senior person in the firm wants to come forward and when their customer service department called, they will not give the mail ID of their GM to lodge an official complaint.

These type of dealers who get exclusive rights are becoming arrogant and should not be patronized. Skoda India needs to get their dealers to step up and do the right thing. Treat your customer well and listen to their complaints rather than pretend to comply with company requirements of a follow up call from the customer service department.

Company: Mahavir Skoda
Country: India

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