Mahindra / Logan Car
Poor Service

I just wanted to let you know on a couple of dissapointing expériences I have with my Car. I bought a Logan after being a Maruti Suzuki user for over 10 years. I took it because it had the name Mahindra on it.

While the cars fantastic the service levels are extremely poor. I get my car serviced at Sterling Motors Co. GP 11, HSIDC Sector 18, Gurgaon. They have practically spoilt the tyres of my car. Since I complained there have been multiple inspections of my car / numerous phone calls and the works, but nothing to resolve the issue.

My request to them for contact numbers/ e mail ID of superiors (especially Mr Goenka who used to regularly appear in the media spearheading the "With you Hamesha " campaign) did not meet with a response. I am e mailing this with the hope that finally someone informs him of how far removed is his expensive Campaign from the ground realities that I got to experience. I don't want to keep sending the vehicle back so that it can be checked, rechecked and rechecked.

I am just one of the many thousands of customers that they have, who has put in his hard earned money to buy your product. Even if they don't respond I don't think there is anything that I can do other then bear it, but I promise you that this is the last time I will ever buy a Mahindra product in my life.

I needed access to Mr Anand Mahindra to update him how poor the service levels are at the ground. However every one in the company that I interact with has blocked me and refused to give me an email that will allow me to make contact.

A Very Dissapointed Custome

Company: Mahindra / Logan Car
Country: India

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