MakeMyTrip and JetLite
Cancellation of Flight without Informing the Passenger and No Refund of Ticket Money

Hello,

I had booked my ticket on Jet Lite through www.makemytrip.com

The Airline Ticket number was 7055674984364. The flight was between Bangalore to Bhubaneshwar on 16th April. Few days back, my friend called and told me that there is no such flight after he enquired at the bhubaneshwar airport. I called up JetLite. They told me that cancelled the flight and have not announced it yet. Today is 4th April and they have not bothered to inform the passenger. After fighting with Customer Care, I got a cacellation request NO. 604600. But they said they wont refund as it was booked through makemy trip. I called MakeMyTrip 100 times but no one responds. I even posted them a compaint through their website but no response what so ever.

I don't understand that what kind of service are these aitlines and Travel booking company people providing. The passenger has to go through so much ordeal and still my plans are not finalized. Plus I have to may much more for the airticket now for the same day of journey.

I would be grateful if you could look into this matter. My contact number is 9880474261.

Regards,

Abhishek

Company: MakeMyTrip and JetLite
Country: India

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