MakeMyTrip
Worst services by MakeMyTrip eve

################## NEVER BOOK HOTELS THRU MAKE MY TRIP ########################

I did my Hotel Booking @ Ooty through MakeMyTrip for the 9th Aug weekend and made the payment through CC. I had received an email and also the customer Rep from MakeMyTrip called up and confirmed that the booking has been done successfully and the same has been confirmed to the Hotel Authorities of Hotel Lake View, OOTY.

My trip turned into a NIGHTMARE when I reached Ooty with my family around 2:00 AM as I was told by the Lake View hotel staff that I do not have any booking in their hotel!!! Moreover, they didn't have electricity and water since morning (came to know from the hotel staff only). I then tried calling MakeMyTrip to check the status with them but could not get anyone, no one picked up the phone!!!

I along with my family was in a SHOCKED state as at 2.00 AM I had to look for another hotel to spend the night. I was only able to reach MakeMyTrip customer executive in the morning but I was told that today NO ONE from the hotel Lake View is there to look into the issue and assured that they will call back after sometime BUT no one turned up in regards to the same for next 2 days.

I called them back again after 2 days on 11th Aug and the call was placed on hold for 45 minutes and then it got disconnected on its own. I later tried calling them 4-5 times BUT DID NOT GET ANY RESPONSE as every time they said that there is NO concerned authorities to talk to me. I tried mailing my WORST EVER experience to the feedback email address available (share.feedback@makemytrip.com) on the MakeMyTrip site but seems like the email sent to the feedback email address goes into the TRASH. I mailed them on the alternate email address and someone from their so called escalation team called up but I did not get any positive response from any of the higher authorities. It's been more than a week as on today (18th Aug) and none of the managers of MakeMyTrip got the time to check into my complaint... So taking that into consideration I don't think we have ANYONE listening to such complaints at MakeMyTrip or to speak to a DISSATISFIED customer like me.

BOOKING THRU MAKEMYTRIP WAS A BIG SUFFERING FOR MY FAMILY AND YOU COULD ALSO FACE THE SAME EXPERIENCE.

SO I SAY A BIG NOOOOOOOOOOOOO TO ANY KIND OF BOOKING THRU MAKE MY TRIP...

Amit Mehta

So called MakeMyTrip confirmation Number: IN0808B01774

Company: MakeMyTrip
Country: India

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