Makemytrip.com
Hotel booking not upto mark

I wanted to book a hotel in Vizag for Dec 25-28 and decided to book through makemytrip.com.

They recommended Hotel Sarovar on theie website and the room rent was around 2800 per night. Looking at the rent, I thought it would be a decent star hotel with some minimum standards of ambience. After booking, I found some bad reviews about the hotel on Raahi.com. I immediately called up makemytrip and asked them to change my booking to another hotel. They however said that the hotel is very good and I wouldn't face any inconvenience. I was even ready to forgo one night's rent for cancellation, but they advised me otherwise. When I went to the hotel, I found that it was like a roadside lodge in front of a railway station. No mimimum requirements like pillow covers, hot water etc. The room and toilet was very unhygenic and ambience was poor for the huge rent I was charged. I also found that the same room was available for much less price through direct booking at the hotel, which meant that makemytrip had fleeced me extra money. I spent only one night there and decided to move out. MAkemytrip refused to refund my two nights rent because I had already checked into the hotel. Despite the fact that I myself had offered to cancel a week back by forgoing one night's rent. I have been duped and fleeced by makemytrip and Sarovar Hotel Vizag. I would like to get back my two night's rent for the inconvenience I was put to by the company.

Company: Makemytrip.com
Country: India

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