Makemytrip.com
Cancelled the ticket without my permission

Dear all

Please stay away from this website. I booked my ticket from makemytrip.com for the travel from Hyderabad to Los angeles for myself and 2 little kids. I paid the ticket amount through my credit card and got confirmation email for the tickets. PLEASE NOTE: I also got e tickets through email.

I reconfirmed my ticket 48 hours before. As I got everything confimed, I went to the airport with all the luggage and kids. To my surprise the ticket got VOIDED. That meant I could not travel as my ticket was cancelled by MAKEMYTRIP.COM. TICKETS WERE CANCELLED BY ISSUING TICKET COMPANY i.e. MAKE MY TRIP.COM. I dont know the reason.

I was mentally torched for complete 3 hours before the travel. With the grace of god I started 5 hours before my travel as it is international travel and flight was at early morning 4 o clock.

Can you expect this kind of mental agony before travelling that too when we pay our tickets and got email for etickets and later on got cancelled by ticket issuing company in this case it is makemy trip.com. You can imagine my situation with kids and luggage.

Please, please stay away from this website. With great difficulty I was able to make my travel with the help of airport personnel and airlines people. But this is unpleasant thing before travelling. I did not get a tiny sorry from makemytrip.com. They are hopeless. There cannot be mistakes when they book tickets. If they cannot do right way then they should be away of these kinds of business. As it needs 100% accuracy. There is no customer service. They dont even know the meaning of it. Let the customer service not be but atleast I expect them to do their job for what I paid for it. In my case i just expecting my tricket be valid as I paid and reserved a ticket.

I cannot image how they can cancel it just before my travel.

Buy directly from the airlines. Try to stay away from these type of websites. We will be penalised for their mistakes and we will be in a situation that most of the time we will not have solution for it.

Company: Makemytrip.com
Country: India

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