Make My Trip.com
Deficient service and mental torture

I traveled to Thailand along with my wife on a package tour to Pattaya and Bangkook from 16th to 20-th May 09.. The company had tied up with Welcome travels at Thailand for coordination. The organisers are only interested in going through the motions of a trip in a foreign land and fleece you for everything. In Pattaya, one is left to fend for himself and all the activities are charged indirectly. So one pays for the parasailing, diving and for visit to the Aquarium. The only thing free is the boat ride to the Coral island.

At Bangkok, the so called city tour finished with just the visit to two Budha temples. The guide despite indicating that we have seen the gem factory insisted that we visit it (apparently there is a commission on this). We had to pay for the visit to the Safari and the marine park though it was indicated this is included in the trip.

The worst part is that the Hotel with which they had arranged accommodation at Bangkok (Princeton Park...) extracted half day charges though no information was given by either Make my trip or by Welcome travels about the check out timings. The programme just said that we would be departing for the airport on 20th May (evening) at 6 pm fo the air port. The agency had made no provisions for paying up to the time of our departure and we were locked out of the room. The desk staff were rude uncivilised in their behaviour and threatened us saying that they would not open the room unless we paid them. The guide and the coordinator after a long chat insisted that we pay the Hotel which was not indicated anywhere. The trip was spoiled by the agency, the Hotel and the trip organisers who had left many loose ends.

We were drained with all the arguments and were forced to pay the Hotel. This despite having deposited a caution deposit of 50 Canadian dollars at the desk. On my return I did complain to make my trip. While one of the representatives (Ms Mariam) did contact me there has been no progress at all. I suppose I have to file a complaint with the consumer forum and seek damages for all the mental torture and inconvenience that we were put to.

Over all a very unpleasant experience with the agencies concerned in organising this package tour.

Company: Make My Trip.com
Country: India

  <     >