Makemytrip.com
Silently changing amount charged at the end of a transaction

Sir/Madam,

I booked air tickets from makemytrip.com for travel from lucknow to bangalore via delhi. initially, the fare was Rs 5664 (the lowest that their website showed). the same amount was shown post selection. however, after confirmation and during the final credit card transaction, the amount had changed to Rs. 6264 per ticket.

How was the transaction valid after this change? this is like fooling a customer, by initiating a transaction with one amount and changing it silently in the middle! additionally, the payment page shows the final amount in small fonts in a corner while most of the webpage is full of bright and large 'payment options'. Is this deliberately intended to divert a customer's attention? Furthermore, the final amount comes with the following messge "Note: The promotional discounts (if any), will be reflected in the confirmation page."... what does this mean to the customer? that this amount is not the final one, but once you have made the payment, you will see that you are paying less!! this is so wrong... this is deliberate fraud.

please take some action to control the way they mislead consumers.

Thanks,

joy

Company: Makemytrip.com
Country: India

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