Makemytrip.com
They are not refunding my cancelled ticket amount

Amit Prasad
09-26-2009
44

I booked a flight ticket on 7th of september through makemytrip.com and i cancelled the same ticket on 8th of september because the travel date was 8th of september. When i am checking the refund status through makemytrip.com website, its showing that&-gt;Expected refund process completion date is Fri, 18 Sep '09, which is already over. Then also i awaited for 2-3 days, and then i called to customer care of makemytrip.com on 22nd, the person on phone said that he is updating the cancellation once again and i will get my refund amount within 3 days (48 hours). On 23rd of september i received a message as well as a e-mail and it's written that refund amount will be processed in next 10 business days, immediately i call to customer care of makemytrip.com and i asked the person that what is going on&--gt; i said like yesterday (22nd september) when i call to customer care, the person said it will take 3-4 days and now this mail says something else. Then he said, sir it will take 3-4 working days and you will get your refunded amount.

Again i called on 24th then also the same story, that refund amount will be refunded to you within 3-4 days and i am updating the cancellation again. I had spended lots of money by calling these makemytrip.com people.

They are really harashing me like anything. I booked my ticket through my credit card on 7th of september and the ticket amount is already generated in this month statement and now i have to pay the whole ticket amount to my bank on or before 30th of september. I thought that it will take 10 days to get the refunded amount and i need not to pay the whole ticket amount to my bank.

And now if they will not refund my money back before 30th then i have to pay the whole ticket amount to my bank and its really a trouble for me. If i will not pay my ticket amount to my bank on or before 30th of september then i have to pay the interest for that amount and also it can affect my goodwill and my credit rating to bank which is not good for me because i am a very good customer to my bank, i make all my payments before the due date.

Booking Details :

MakeMyTrip Booking ID: FLT00006285128

Booking Date: Mon, 07 Sep '09

PNR: YZ44QG

Ref No: IN0909R0017851

Ticket Amount: Rs. 4, 755

Cancellation Penalty: Rs. 1, 250

Refund Amount: Rs. 3, 505