Makemytrip.com
Incompetent, Fraudulent

We tried booking 2 tickets from Pune to Bangalore and the site 'froze' part-way through the process, but AFTER accepting our credit card details. There was no e-ticket or itinerarary confirmation sent by the company, so we believed that since their system had 'frozen' through the booking, the transaction was not completed and the booking was not made.

We then proceeded to make another booking for the same flight, same passengers which was successfully completed.

Imagine to my horror, when, 1 month later, I see 2 separate charges on my credit card, including for the first incomplete transaction! Even though none of the formalities were completed at my end, nor did we receive any confirmation from them, they went ahead and charged my card for the amount!

This is a technical problem called 'two phase committ' which sites had almost 10 years ago, but has long since been fixed by ALL professional companies. To see this company with this problem in this day and age is horrendous and scary - they cannot be trusted with ANY online transactions and customers should not trust this site anymore.

When we spoke to the company about this, they said it is 'our problem and responsibility to call the company if we believe a transaction has not been properly completed, NOT their problem or responsibility to ensure that all online transactions are completed properly!! ". So the extra Rs. 23, 000 has to be borne by us now!

Needless to say, we will NEVER use this site again, and we are also proceeding against them in consumer court. THis is just to warn other passengers against using this site, so they don't suffer the same fate.

Company: Makemytrip.com
Country: India

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