Makemytrip.com
Asks for confidential information

Tried to book over the site makemytrip.com. After repeated tries and using 3 different credit cards, I could not book the tkt. as it kept on giving me error "Unauthorised user". Hence I decided to book the ticket over phone.

Over phone I had a word with Ms. Kanika Bhasin who gave the information that the ticket ot Mumbai from Delhi would cost me Rs. 2999. I asked her to book the ticket. However when the payment part came in she asked me to provide my Credit card No., Expiry date & CVV no. to her.

I asked her to route me to IVR system, biut she said that they do not have one and all the customers are supposed to provide this info orally to booking agent.

When I asked her would she provide such critical information about her own card to others, She replied "NO".

I am surprised to know how can they ask for such confidential information. I beleive this is absurd and Illegal too. How come we are allowing such operators to function at all.

Please have a look at it ASAP.This is pure Fraud.

Company: Makemytrip.com
Country: India

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