Makemytrip.com inc
Fraudulent ticket prices, identity theft issues

Never trust makemytrip.com's fares if it is lower than other sources. They are cheats and do not deliver what they confirm repeatedly. On Nov 18 I paid makemytrip.com for two airline tickets (Air Inida) with my america express credit card. I was given a confirmation number and a booking reservation number. The price was almost $350 (each ticket) less than another two ticket which I bought the previous day. After 'makemytrip.com' confirmed via email and said that they will issue the ticket as soon as they get the letter of despatch, I cancelled the other tickets with the same airline. I have got the refund and the airlines has charged the service charges of $100.00. It has been more than 48 hours since I made the payments and they haven't issued the tickets. Each representative that I am talking to is giving a different reason and asking for 1 hour to issue the tickets and promising to call me up as well. They never call, but when I call up I get a new representative and he/she gives a new excuse. One rep. says that there's a problem with fare, the other rep says there's an internal problem which is causing the delay. Until now everbody has been saying that I should not worry at all; that I should have patience and that the tickets are confirmed and will be issued soon. When I ask for the representative with whom I spoke the last time, they do not pass the phone and hang up. I kept my patience so far and see the airline prices go up in the airline website itself. However, this morning (today is Friday) when I called them up, the representative says that the fare has expired and there is a problem with charging the credit card as the number was not inserted in the system properly. When I asked if they ever tried to use the card then she says "no" contrary to what she said before. Now they are asking me to buy the same tickets at a higher rate or change to another airline. I am very frustrated because of the fact that they were dishonest everytime that I spoke to them, took all my personal information although they did not want to issue the ticket. They caused me to lose the $100 and a good fare that I got (the current fares are even higher than before). I do not know whether they are going to use my personal information (passposrt, driver's license and credit card) for any other fraud or criminal activities. I will cancel my credit card, but what an I do about my passport and driving license? I am scared that they may be involved with fraudulently acquiring such personal information. I feel that the lower fare was a scam. I request someone to take appropriate action so that they may not cause grief and tension and loss to others.

Company: Makemytrip.com inc
Country: India

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