Manager
No Respect to customers

Dear Sir/Madam,

My father is an consumer of indian gas for the past 15 years. Recently i got transfered to chennai.(Presently not with my parents). Now i am residing in Guduvanchery, Chennai. I Planned to get new Indane gas connection for me. I had enquired the proceducers for getting it in Pattammal gas agency which is in guduvanchery. They replied that they are not authorised to give new connection or transfer. They asked me to contact Tambaram, Chennai branch for New connection. I had called tambaram Pattammal Indane Gas agency through their land line phone. But no person is there to pickup the phone and answer. I had tried many days but no response. One day a lady picked up the phone and i requested them to brief the proceducer to get a new gas connection in Guduvanchery. But that lady told hereafter we will not issue new gas connection or transfer to guduvanchery. And also she ordered me to go and get HP gas which is in Guduvanchery. When i tried to ask her why new or transfer is not given to guduvanchery that lady just scolded me and he cut the phone. When i again tried she kept the phone receiver down.

Pattammal indian gas agencies in tambaram is not giving proper response and also not giving respect to customers. Please advise the lady how to behave to customers.

AfterwordsI have called Pattammal gas agency two times same thing that lady is doing. I am really dissatisfied with that service.

But same thing when i asked HP gas agency which is in Guduvanchery chennai they have given good response and treated as customer. They know how to treat the customers with respect.

Company: Manager
Country: India

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