MARUTI 800 MH03AM2068, CAR LOAN NUMBER:11841735
HARRASMENT BY CALLCNTRE EXECUTIVE, MS.SHEETAL

This is in regards with the inconvenience faced from your recovery department call centre where in I have received several calls from Ms. Sheetal from landline number:

912228253272. If you want I can provide you with more numbers…

I would not call it an inconvenience but a mental torture & harassment where in without my approval she made calls on my office numbers, speaking about the pending dues with my subordinates which I would never allow anyone to do that.

I have been tolerating this since months & kept ignoring but now this should be taken care of & it’s high time that you train or brief your team on how to respect the customer in need & when the customer is helpless to make the payment.

Her way of talking is very indecent & she sure doesn’t know how to speak politely.

I would not ask your agents for being polite or to respect me while talking to me but what I at least expect from the telecaller is to know the basic manners or at least have a control over the call.

I belong to well known family (which I told your female telecaller for which she gave me back answer & insulted me by saying, ” Gar Tu hai achche family se hai toh besharam logo ki tarah payment kyo delay karti hai, pay karde. When I told her to speak to me properly she told me, ” To pehle payment kar”.She also said that” Gar insaan ki aukat nahi hoti na toh loan nahi lena chahiye”. When I told her for not speaking like this with me coz her way of talking was hurting but she went on saying, ” “Terese jamta nahi toh kyu liya? Abhi karde chal bohot ho gaya samjhi na? ”

I did not believe in taking help of my parents for this car & independently managed it. Unfortunately I lost my job which I knew two months in advance for which I even had called up your customer service number & informed them about the future irregularities well in advance. Obviously I missed out on my EMIs & it took me months to settle down financially & I did not want to ask for money to my parents.

What I did not like about this female telecaller is her way of using, ”TU” in hindi & my parents also never address me this way. I am giving you a complete picture of everytime I spoke to her. When I told her not to use, ”Tu”, I work at a responsible position & I am not used to all this. She replied, ” Gar hai toh payment kyo nahi karti haa? Itna hai toh pay karde. Cheater kyu banti hai. Without keeping me on hold, she told somebody in the background, ” Shi kya cheater hai re yeh, payment hi nahi deti”.”Le tu baat karega? ”.To me also she said the same thing teri jesi cheater aurat maine kahi nahi dekhi.

I told her several times to speak to me properly & this time I askd her to have me speak to somebody who knows how to speak but she refused to transfer the call & said, ”Kyu tujhe baat karne ka tarika hai kya pehle”. I was wondering the background of the person coz I have never been treated like this by anyone & just because I missed out on my payment?

In the initial stage I could not take the calls from the call centre since I was unaware of the number & at the same time I am working at higher level where in me being busy in the meeting is quite common where in no one can expect me to answer calls from landline at least. I at least have 3-4 outdoor meetings a day & rest of the time I am busy taking interviews or being in a meeting with my MDs where in I don’t expect HDFC Calling me on my office landline & interrupting the entire meeting for my dues where in a lady from HDFC is disclosing my pending dues to my Receptionist & office boy.

When I told her to check my record on how regularly I have made the payment all these months, she told me that I haven’t made payment last month whereas I had a receipt for the payment that was made with the penalty.

I get my salary on 10th of every month due to which every month I have to pay my penalty which I do….when I requested Sheetal to give me her fax number, I would like to fax her the receipt. She told, “Tu na pehle payment kar badme fax kar samjhi na! chal! ”.

How can a girl speak in such a boyish tone…?

I very well understand your target & pressure but do you all seriously think about your customers state of mind…Specially when somebody is not used to such kind of way of talking aur if someone has a different background.

Believe me; I would prefer going to jail or spoiling my credit history if I have to face such kind of telecallers from HDFC.

But one fine day a gentleman arrived in my office, it was your recovery agent who seems to be on Blind call, who was sent on my office address without my permission, I am sure this must be your policy of harassing people & spoiling their name & image by visiting their offices where in I have my subordinate who would spit on me for seeing recovery Agents visiting for my dues….Should I thank HDFC for the extent you guys went to screw up my image everywhere in my society & then in my office.

The name of the executive was Mr. Sachin. Believe me he was the only person in the entire HDFC whom i found speaking politely, knew very well how to speak to a lady & how to treat the customer. No matter how hjarsh he had been to other people but i made my payment only because he met me & asked me for the payment politely & appologised for whatever i went through because of Ms. Sheetal. I wanted to see whose is Ms. Sheetal & when i had told her that i want to come down & meet her... she said..., "Aja yaha pe bethi hu tere liye"... Her way of speaking was very downmarket... sorry to use this word... but i mean it... Sachin was the real gentleman who was patient & i discussed my entire problem with him & he acknwoldged that very professionally.

Please note that i made the payment only because finally a gentleman came & spoke to me professionally & that's was i was asking for to Ms. Sheetal... i told her to give me someone who would speak to me properly & il make the payment but she dint do that & kept harrassing me... I have handled the entire callcentre for collection in the past but unfortunately i moved to International callcntre which got shut/closed... but that doesnt mean Ms. Sheetal needs to comment on where i belong nor she needs to comment on my "Aukat"... Everyone goes through bad phase in life but tha doesnt mean that the person is a beggar/cheater/nor can afford anything... all this Ms. Sheetal said & no one could dare saying all this to me for the kind of position i have been into... it was just a bad phase... My intention is to help you know your agents receovery pattern... anybody may commit suicide--listening to the way they speak. I would request you to arrange for a good briefing session or uptraining for your executives...& i sure will further escalate the matter...

MH03AM2068, LOAN NUMBER:11841735

Thanks & Regards...

Suanayna Rathod.

Company: MARUTI 800 MH03AM2068, CAR LOAN NUMBER:11841735
Country: India

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