Maruti
SERVICE CENTRE WOES

This is to bring to your notice the notorious ways with which the Maruti Authorised service center- M/S Car Care, BT Road, Kolkata has cheated me.

I gave my car to the service centre with Rattling Sound complain. The job was taken up by them on 21 Jun 08 and my car was returned to me on 25 Jun 08 with a bill of 31000/- (Invoice no. 071694 dt 25 Jun 08). the bill comprised of endless list of nut, bolts, fuse etc., which needed no replacement.

To add more - the actual fault was not rectified and the folowing additional problems were delivered with the car.

1. A/C was made unserviceable

2. Door light made unserviceable

3. Floor Mats are missing

It is really unfortunate that the dealership has been bestowed to such irresponsible goons who are out there to rob the people and thereby bringing bad name to the company.

May I request you to look into the matter and fix the service center. Suitable action against the service cnetere will be a great help to the people in general who goes to authorised service centers with faith. The case needs an urgent detailed investigation.

Kindly look if I could be refunded with the amount, as deemed fit, which has been robbed by your service center.

Note - Before giving my car to service center I got it checked with the local mechanic and he can give it in writing that all those items (charged in bill) needed no replacement at all.

Sqn Ldr C Bhattacharyya

Sqn Cdr Accts Sqn

Air Force Station, Barrackpore

Kolkata - 700 120

Company: Maruti
Country: India

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