Maruti dezire
Poor Customer Experience

Hi,

Sorry to say i have assumed a pathetic response from the Abohar Dealer front end team [Tara automoblies]. They gave some complimentry Car cover at the time of purchase, by mistake gave swift cover instead of Desire.. Chasing them for Quite some time, finally yesterday they told my cousin the condition of cover is not good so they cant change it. The Salesman Mr Rajat don't bother to talk with the costumers directly but guiding his juniors to say NO to customers.. and sitting idle in the cabine. This is their mistake, they should have given the right accessory at first instance... If this is service by Maruti dealer, i am again sorry to say its pathetic.. I SMS Rajat twice yesterday about the poor service.. Still no response..Hope Maruti wants to retain ve Costumer experience..This is not a Question of Car Cover, here comes the pride which a customer expects from Maruti and its Dealers after purchasing the vehicle...

Regards,

Sanjeev

Company: Maruti dezire
Country: India

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