Maruti - esteem lxi
Negligence - bad service

Dear Sir/Mam,

I Rajat Arora have Maruti Esteem and getting it serviced regularly. I recently got my car serviced on 9/9/09 from Service Masters - Gt karnal Road with job card no - JC09011999, REGISTRATION NO - DL2CAG 3040 SA NAME - AJIT KUMAR PANDEY. The service person was Mr Ajit Kumar Pandey who don't know what he is saying. I dropped my car arount 10 am and was commited the time of 5:30 pm. I reached there at 5:30 and was told in another 15 min it would be ready. I lastly got my car at 8:30 and was feeling so much frustated. However that was not the end of all, Mr Ajit told me that the wheel cover (which was to be replaced) is not available. While checking the bill I saw that the charges of wheel cover were there. I asked him what was this, He told me he is not aware. Secondly one of tyre was punctured and I told them initially to get that done. While inspecting I was told the puncture could not happen but in the bill the charges were there. Thirdly, Pollution check was to happen but he told me since there were many cars in the line so that to coulldn't happen. While driving back home i could see the impression of hands on the back mirror, which these people had washed Since I got my car late at 8:30 so I couldn't check my car from inside. Beleive me the roadside people would do better service then this. I think if I am payin you so much amount then I want my car when delivered to be in perfect shape, which didn't happen o 9/9/09. I want you to take strict action on this and I want my car to be in perfect shape again. Looking forward to hear something from you, rajat Arora, 9811666060

Company: Maruti - esteem lxi
Country: India

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