Maruti omni
Manufacturing Defect

This is to bring to your kind attention that I had been calling your company with the problems with my new Omini and I have sent emails to Mr. Sachin Hada and Mr. I V Rao and as per instructions from your area manager at Ranchi, Jharkhand. Concerning the above faults I am now writing this letter directly to you to kindly find a solution to the below stated problem:

I had purchased the Omini on 4/3/08 from M/S Hindustan Auto Agency, Bokaro Steel City, bearing Chassis No: 1015659, Engine No: 3933560. After a week I reported to the dealer at Bokaro Steel City that I was facing the following problem in the new Omini.

1. As there is no air ventilation or ducts provided in this model, thus no fresh air from outside is coming inside the vehicle. This is why it becomes extremely hot and impossible to drive the vehicle. The earlier models were provided with air ventilation system.

2. During the monsoon when all the windows are closed, the heat inside generated by the engine below the driver’s seat makes the windows and the windshield glass frosty and reduces visibility outside the vehicle to zero. I am expecting to face similar problem during the coming winter season.

For the last six months I have been repeatedly following up with your company regarding the complaints but it seems that my problem has not been looked into and neither had I got convincing solution. This is the third time I am sending written reminder to your office.

Kindly note that in spite of sending several reminders and following up regularly with your representatives Mr. Hada and Mr. Rao, I am yet to see a satisfactory action from your end.

Please note that this is my third and last written reminder which I am sending, I would request you to kindly get a proper solution to my problem, failing which I will have no other option but to go to “The Consumer Court”

I hope since I had now written to you regarding the problems which I am facing some solution can be worked out at the earliest.

Hope to receive a prompt reply from your side

Thanking You

Yours Faithfully

Mrs. Asha Lowther

39-A, 2/B

Alok Vihar, Ghorabandha

TELCO Colony, Jamsedhpur

Mobile: 09431737263, 09934117454

Company: Maruti omni
Country: India

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