Maruti Ritz
Delivery of New Ca

Dear Sir,

The undersigned is a consumer and customer of Maruti Udyog Limited having purchased her first car, a Maruti-800 in the year and the undersigned continues to drive the same. In August the undersigned decided to buy a new car, however, was rather undecided between Maruti RITZ and i-10 of Hyundai Motors. During the visit to your showroom, Bright 4 wheels, Ring Road, Vikas Nagar, Lucknow on 29.08.2009 the undersigned was pursuaded by the concerned sales executives that she should purchase RITZ. In view of the fact that the undersigned was already a consumer of Maruti Udyog Ltd. and was rather satisfied with their services, she decided that she would purchase RITZ instead of i-10.

As a consequence thereto, the undersigned had booked LXI petrol model of RITZ, colour bakers chocolate on 02.09.2009 and had paid an amount of Rs. 30, 000/- to you in lieu thereof. The sales executive who had received the said payment had categorically ensured that the car would be delivered to the undersigned definitely by 20.09.2009 as the undersigned was desirous of purchasing the new car during Navratri. On 20.09.2009 when the undersigned visited your showroom to take the delivery of the new car, she was informed that the desired colour was not available, however, the undersigned was assured that the car would definitely delivered to her on 28.09.2009 i.e. on the day of Dashehra.

On 28.09.2009 the undersigned to her utter dismay was told that the desired car was still not available at the showroom. However, no date was communicated to the undersigned as to when the car would be delivered to her. The undersigned has been contacting your showroom almost every day ever since but has failed to get any response from you regarding the date on which the car would be delivered to the undersigned.

The series of acts has not only shaken the trust and confidence bestowed by the undersigned in Maruti Udyog Limited but has also left the undersigned in a state of confusion as to whether she should wait for the car booked by her or to purchase any other car.

I hope that you would kind enough to consider the grievances of the undersigned and inform her about the date on which the undersigned is supposed to receive the delivery of the new car.

Lucknow

Dated : 04.10.2009 [Dr. Jaya Chauhan]

Company: Maruti Ritz
Country: India

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