Maruti Service Masters (Maruti Zen)
Servicing problem

Hi,

I had given my Maruti Zen (PB10BL4977) - Diesel on 1st March. My car was in running condition only small things like window, door beeds, AC - such small works needed to done. Mr. Gurumukh took a test drive, checked everything and gave estimate for Rs. 36, 000/-. I agreed and requested him to repair each and every small damage in my car. He confirmed that vehicle would be fine and returned with in a week.

After a week I called Maruti Service Masters - Okhla, and as per them I had to submit the cheque first and they will only give the vehicle when the cheque is cleared.

I had to leave for outstation for a week, I requested them to keep the vehicle with them and will collect the same after a week by that time cheque would be cleared and there will be no issue. From outstation, I gave a call to Gurumukh and he informed that the cheque is cleared and the vehicle too is ready to deliver. I said fine. Before leaving, I confirmed again on 27th march and again I got same confirmation. I was in Delhi on 30th March. I called him and informed that I will be coming to collect my vehicle at 10.00 am.

I reached at 12.00 noon and to my surprise found that my vehicle is lying idle in dust not at all cleaned, mats spread here and there. Still I controlled my self and informed that vehicle would be ready with in half an hour. I waited for two hours. Anyways, after that went for a test drive in campus of maruti and found that my car was in worst condition than before. Following complaints were still there:

1 my AC was not working,

2 my vehicles fifth gear was not working

3 Beeds (window and front glass)

4 not able to lock front gates (both) from inside

5 Nuts and bolts not tightened properly

6 and many more

Inspite of waiting for 4-5 hours and inspite of leaving the vehicle for a month, inspite of paying such huge amount, going thru all this trouble, please tell me wht do you expect from the customer. I called Mr. Chaudhry - Head of Okhla Service centre, but its so sad that I didn't receive proper response from him too. And he was so rude to me. Finally they gave me an old Esteem and promised to repair the vehicle with in a day.

They took two days to repair the vehicle but God knows wht they have repaired, they vehicle was fine earlier. Now I regret why I sent my Vehicle there for repairing. Moreover there was no diesel in my car, but when I left my vehicle for servicing minimum 15 ltrs of diesel was there and Gurumukh is aware of that. I fulled my vehicles tank in from of him while taking it.

Now the thing is - If this is the case of Maruti owned service center then what we expect from authorised Service centers. I didn't expect such things from sucha senior person like Chaudhry. This feedback is not from me only. I had a word with many customers and they too have really bad experience. Thing is I am writing to you and they are keeping to them selves. Now I will go to Cunsumer Forum if no action taken against my complaint.

Company: Maruti Service Masters (Maruti Zen)
Country: India

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