Maruti Suziki
Bad service from maruti and spectra

Hi manager, Maruthi Suzuki

This is Navin Shetty, My car nos is MH 02 AQ 93, I had been a very loyal customer of ur esteemed company and before buying Switft i was very eager to buy your product and that was reason i went ahead with the product, Driving Swift was good initially and was fun and Wen it comes to Servicing with Spectra it was not too bad initially as i got the 1st servicing done pretty smoothly wid good customer service. The real problem started in the 2nd servicing when i had driven the car for more than 5000 kms. I had many issues wid the Car,

1. The shock absorber of the car was very hard

2. The Driver's Door never used to get closed smoothly

3. The Clutch Pad used to give a rough sensation wen i used to drive for a longer drive

4. Horn Stopped functioning

5. Tune Up of the car

6. Used to get a noise wen i used to give a big turn in my steering.

Out of these problem some problems wer sorted out, like the horn and tune up

But the other problem still exist in the machine. I have got in touch your service center and they have been so nice to me all the time but they were never able to give me a justified answer nor were they able to give me solution for such bad shock abosrber and also the Door problem still exist and the Clutch problem too.

Today after running the car for 25000 kms, All the problem i mentioned has worsened and i really dont enjoy driving it anymore, i had recently completed my 4th servicing. The suspension is gone for a toss and u can hear all sort of sound sitting inside the car, the tune up done during the 4th servicing is bad, The clutch problem which i mentioned again in the 4th servicing has not been done.

Its really very surprising that wenever i ask the engineers in the Spectra motors about the sort of problem, they speak very positive about giving us the best of output and make us comfortable but when we take home the product what they have given me, its really disappointing. Whenever i call them up they request me to bring the car to their workshop but they dont understand that i m a working guy and really difficult for me to come down to their workshop as i would b spending my whole day and i hope they give customer service of pick up and drop. I think Spectra have taken so many customers that they are unable to give attention to every customers which is bad for maruti as an whole and i am sure as you being into this business wouldnt like to lose out customers. If you people ask me what would be my next car, then the present scenario would b that i wouldnt go for a maruti car again. I Think maruti is also equally responsible along wid spectra

At the end i would say and spectra makes promise but never fullfill.

Navin Shetty

Company: Maruti Suziki
Country: India

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