Maruti suzuki
Mafufacturing Faults In Alto Ca

Mr. Nakanishi Shinzo Dr. Hemant Kumar

Maruti Suzuki Ph. D., BOYSCAST (U.K.), R.A. (Italy)

Reader in Physics, M.L.N.College

University Of Delhi, South Campus

Benito Juarez Road, Delhi 110021

Ph: 011 24112604, Fax: 011 24110174

Cell: 9311469376 Resi: 011- 22230428

Dated: 20/12

Dear Mr. Nakanishi

I behold a last ray of hope which is why I have finally decided to write to you after having begged before all officials of Maruti Suzuki to rectify the faults exhibited by ALTO I gifted to my wife on her birthday. Kindly ponder asymptotically the miseries I and my wife had to suffer by dint of negligence of service personnel of a multinational giant (Maruti Suzuki).

1. I purchased Alto car for my wife Deepa Chopra from Bagga Link Motors Patparganj Industrial area Delhi on 20/09 (Regd. No. DL7CH 4953). Three days after taking the delivery of the car I found huge vibrations and pulling in the car towards left side. I took the car to Bagga Link Workshop. The mechanic adjusted the steering wheel and did some alignment but all in vain.

2. The mechanic (Mr. Jitendra) told me that the car was delivered to me without PDI. However, he assured me that the faults would be rectified at the time of first free service. I had no alternative except waiting till first free service. Meanwhile I reported the matter to the Maruti Suzuki regional office through e mail (also to Mr. Raghvan) but no action was taken.

3. On 12/10 I drove the car to Bagga Link Workshop for first free service and had a horrible experience there. The car was delivered to me in the same condition as before. I penned down my remarks at the job card. The faults viz. pulling and the vibrations are still there which can be verified.

4. On my perpetual complaints, an engineer Mr. Tikendra inspected the car along with Mr. Vijay of Bagga Link and returned the car back to my wife after deflating and then inflating the tyres. The workshop officials were primarily interested in getting the satisfaction report signed by my wife rather than correcting the faults in the car.

5. My incessant calls to the regional office and the customer care resulted in a phone call I received from Mr. Siddharth on 08/12. He assured that the car would be repaired to my satisfaction but when ‘Only God knows’.

Kindly intervene so that I may not be put into further hardship.

Thanking You

Yours Sincerely

Dr. Hemant Kumar

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Residence: 23 KANCHANCHANGA APTS. PLOT 90 I.P. EXTN. DELHI 110092

Company: Maruti suzuki
Country: India

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