Maruti suzuki
Unprofessional business practice

I recently went to pourchase a Wagon R from Maruti showrooms in Wetsern India (name of the garage, place etc can be supplied when required). After agreeing the price etc., the sales execuitve (name supplied if required) told me that I would have to pay an extra amount 0f 4000 Ruopees for the RTO for registration in addition to the normal registration charges. When challenged I was told this was normal in the case of NRIs and PIOs. When i advised her that my parents were born and brought up in India, that my wife was born and brought up in India that my father in law, a retired Group Captain of the Indian Air Force served in the second world war fighting for the country, the sales execuitve advised me after few days tha I would have to produce a letter from the immigartion department that they had no objection to my being in the state. I produced my PIO card which allows me entry withou visa and entitles me to stay any where in the Countrybut this was not acceptable to the sales person

I find this highly irregular and unprofessional. Is it a normal practice in India for the PIOs to to go through all this merely for a purchase of a car?

Company: Maruti suzuki
Country: India

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