MARUTI SUZUKI - DZIRE
DELIVERING SCRATCHED NEW CAR

I HAVE PURCHASED A NEW DZIRE FROM DEWARS GARAGE KOLKATA (C - BEIGE: PETROL) AFTER MAKING FULL ADVANCE DOWNPAYMENT . TO MY HORROR ON INSPECTION I FIND THE CAR IN TOTALLY BAD CONDITION . THE CAR WAS FULL OF DIRT . THE TYRES WERE MUDDY . THE BODY HAD VARIOUS SCRATCH MARKS ON DOORS & BUMPERS (NAIL TYPE). THE GLASSES ON REAR LIGHTS WERE SCRATCHED . THE OUTER BODY OF THE ENGINE INSIDE HAS RUSTED ALONGWITH SOME PIPES . THE INTERIOR WAS ALL DIRTY (SEATS & OTHER THINGS WERE NOT PLASTIC WRAPPED). WHEN I DENIED TO TAKE DELIVERY OF THIS 2ND HAD TYPE VEHICLE THEY INFORM ME THAT IT IS REGISTERED IN MY NAME & THEY WILL DEDUCT REGN. CHARGES.

I FEEL LIKE CHEATED & MY EXPERIENCE WITH THE SHOWROOM & ITS STAFF HAS BEEN VERY PAINFULL & APPALING . I HAVE LOST ALL CONFIDENCE IN MARUTI NOW.

I HOPE THEY REFUND MY FULL MONEY OR CHANGE THE CAR OTHERWISE I HAVE TO GO FOR COURTS & OTHER FORUMS FOR REDRESSAL.

Company: MARUTI SUZUKI - DZIRE
Country: India

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