Maruti Suzuki Esteem Lxi
Pathetic paid service (5th)

The service provided to me on my fourth subsequent visit to MAGIC AUTO situated at A-92 Mayapuri New Delhi was the worst a person can expect after paying INR4500/- .

My Car Registeration No Dl 9ck 8802, bought on the 28th of April was handed over to me after 7hrs of service in a condition where a wheel cover was missing, the car was not washed and the wheel alignment done was unsatisfactory. All these were charghed to me and on enquiry I was informed that "we are getting late the service centre is about to close, make the payment and come back later on a weekday amd we shall see if we can do something about it."

The car still is rickety since its second service, the Magic Auto People have not been able to work their Magic on my Car and they continue to make false promises "Sir next time it will be resolved".

They have lived upto their reputation of being Magicians as they always find out new excuses to haress customers (Old /New). I have been trying for more than a year with these people at Magic Auto but have not been successful in getting rid of the annoying sounds in my front doors as well as the back seat.

The car after this wash was dirtier than when it was handed over to the service advisor. They had conveniently (it seems) forgotten to WASH and POLISH the vehicle, to top it it was not even vaccumed and cleaned from inside, there are permanent black hand prints on the driver side roof lining, which according to them is not their Fault. This is hilarious as the service supervisor says they will try to remove NEXT TIME but the technician says 'this is not my fault".

Mr Pankaj Narula, you being the General Manager of Sevicing should address this as there are many of us who will not report as the pressures of time do not allow us to do so. Despite repeated request to the Magic Auto People regarding your contact details, they are not very customer freindly in providing the details. I request you to please address these sevice centres to stop haressing customers and be more productive and please stop FLEECING and OVERCHARGING and claiming MONEY for the Jobs you don't do.

I am looking forward for a resolution from your office regarding the complaints mentioned above.

If you Feel, call me at 9958979979

Company: Maruti Suzuki Esteem Lxi
Country: India

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