Maruti Suzuki India
Faults in the Swift DZire VDi

Mr. Pankaj Narula Maruti Suzuki

Dated: 30/06

Dear Mr. narula,

This is in continuation to my earlier unacknowledged and unattended complaint of 28/05 lodged with the regional office regarding the faults (Clutch vibrations) in my car (Swift DZire VDI, Regd. No. DL7CH 6637) purchased from Bagga Link Motors on April 28/04. At the time of first free service, the car was not even washed by the Bagga Link workshop and certainly getting the faults rectified was a distant dream. I lodged a stringent complaint with the regional office and after incessant pursuance and innumerable calls to the regional office; Mr. Vijay of Bagga Link Motors attempted some repairs. Apparently the clutch vibrations got diminished but resurfaced after a week (nearly 100 kms. drive). I immediately informed the workshop authorities but all in vain, which is why I had to again lodge a complaint with the regional office.

It is shameful on part of Maruti that the complaints lodged with the regional office are closed without being attended. Moreover, each time when regional office (011-46781000) is contacted to know the status of the complaint, a false assurance is given “we will call you after half an hour but that half an hour never comes”.

I request you to intervene immediately to resolve the faults, so that I may not be put into further hardship.

Thanks and regards

Yours Sincerely

Dr. Hemant Kumar

Ph. D., BOYSCAST (U.K.), R.A. (Italy)

Associate Professor of Physics.

MotiLal Nehru College.

University Of Delhi, South Campus.

Benito Juarez Road, Delhi 110021

Ph: 011 24112604, Fax: 011 24110174

Cell: 9311469376 Resi: 011- 22230428

Residence: 23 KANCHANCHANGA APTS. PLOT 90 I.P. EXTN. DELHI 110092

Company: Maruti Suzuki India
Country: India

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