MARUTI SUZUKI INDIA LIMITED
Defective vehicle provided by Maruti

This is to bring to your notice that I have purchased a Zen Estilo VXi on 10.07.2010 from Dewar s Garage, 4 Council House Street. Kolkata - 700001. From the very date of purchase I have faced the following problems in the car -

1) Engine knocking.

2) Steering tremor at 90 Kmph

3) Under body vibration while taking left turn

4) Tremors are also felt on clutch paddle, accelerator paddle at lower speeds between 10-30 Kmph

5) Tremors are also felt during sharp acceleration from 0-30 Kmph.

However the car was under inspection at Dewar s Garage workshop and Machino Techno Sales Workshop for more than 5 times.

The clutch assembly, engine mounting, 3 wheel rims has been replaced; as a result of which the engine knocking has been reduced to a large extent.

In the present scenario problem 3, 4 & 5 still persists.

It is very frustrating to use such a defective “new” vehicle and I am being mentally harassed since the date of purchase.

I am not at all satisfied with the performance of the vehicle and I believe that I have made a blunder by opting to buy the new Zen Estilo (with K series engine). Probably Hyundai i10, Chevrolet Beat, Ford Figo were far superior options.

We all are aware of the so called best in services by maruti; lets find it out in this testing situation.

I would sincerely urge Maruti to replace me this defective vehicle, else provide me compensation for the same.

Regn no of the vehicle is WB 06D 8079

Regards

Atriman Das

Company: MARUTI SUZUKI INDIA LIMITED
Country: India

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