Maruti Suzuki India Ltd., Zen Estilo: VXI
Problematic clutch-set, Defective tyres

I purchased my Zen Estilo (Regn. No. DL3CAZ 1395) in August from authorised dealers M/s Rohan Motors Limited, Mathura Road, New Delhi-44. All three free servicings were availed at same above outlet. Clutch-set was replaced by Rohan Motors, free of cost (under the terms of Warranty).

For 1st Paid service, I approached Maruti Service Masters at their G.T.Karnal Road, Delhi-33 workshop, on 03/10, with following specific complaints:

1. The clutch was rough and noisy intermitently, more often during gear shifting.

2. A throbbing noise was being experienced, the throb frequency being in direct relation to the vehicle's speed.

-#- RESPONSE OF THE SERVICE PERSONNEL -#-

1. Pretty nothing can be done to repair the clutch at this stage since a free replacement has already been made (meaning one has to put up with the annoying noise).

2. As regards the throbbing noise, this was due to faulty alignment of the wheels that had caused irreparable damage to the tyres (Make: MRF-Zv2K).

The fact that each of the three free servicings were provided by the authorised dealership and, therefore, any responsibility in regard to the vehicle's performance during this period should rest with the Company did not, of course, weigh with them.

NOW, MY QUESTION IS WILL THE CONCERNED HIGHER-UPs IN 'MARUTI SUZUKI' STIR TO TAKE NOTICE AND INITIATE APPROPRIATE ACTION TO DO THE BIT REQUIRED TO ADDRESS THE ISSUES, ABOVE, IF ONLY TO LIVE UP TO THEIR BRAND NAME BUILT OVER '25 YEARS'.

Company: Maruti Suzuki India Ltd., Zen Estilo: VXI
Country: India

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