Maruti Suzuki Pvt Ltd
Slow claim process

My father Purchased a Maruti Wagon R on 14-12 from & was insured for Rs:-3, 50, 000/-. But due to company manufacturing defect/service defect the back wheel hub had been broken which made the vehicle to roll over on the road & was the reason for the accident which occured on 03-04.

Since I was driving, I informed the nearest police station & Maruti Dealer of Bellary (K.P.F.Ltd) about the accident. Thank God Luckly No one got injured.

I tochened the vehicle and left it to Maruti Dealer of Bellary (K.P.F.Ltd) on 06-04 & asked for estimate. I received the estimate after 6-7 days which amounted to Rs:- 2, 85, 000/&-amp; the Insurance Claim Form was submitted.

But till today (17-07) we have not received any claim. The Surveyor is saying that the file is under process at Regional / Divisional Office or some times he offers us to settle for full settlement for Rs:-3, 00, 000/-.

Both Maruti National Insurance Company & Maruti Dealer of Bellary (K.P.F.Ltd) are not doing justice. How can a person who owned a new vehicle for Rs:-4, 40, 000/- (Inclusive of Road Tax) just three & half a month ago can accept Rs:-3, 00, 000/- for full settlement. I just want to know on what basis they are offering such a low amount & what % of depreciation had been deducted.

I am just thinking to go for the Consumer Court against

1) Maruti Suzuki Pvt Ltd., for selling defective goods. Due to our good luck we have been saved. Coming alive after 3-4 lapses of the vehicle due to back drum hub breaking is not less than a miracle.

2) Maruti National Insurance Company for delaying in the process of settelment

Please help me in this matter & suggest me for the next step

Company: Maruti Suzuki Pvt Ltd
Country: India

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