Maruti Suzuki / Swift Dezire
Faulty repair / Misdeclaration of facts

My car WB02Z 8327 met with an accident on 06.11.2008 at National Highway under Police Station Rajgunj, Near Dhanbad. The accident was major and the car could not be braught to Kolkata. (I stay in Kolkata). The car had to be handed over to reliable industries at Dhanbad (Maruti authorised workshop) for repairs.

The estimate given by them was for Rupees 150000/- Approx but when the car was delivered to us on 28.12.2008 the bill was for only Rs. 67000/-. Apparently everything was fine but after a few days problem started occuring in the car. Body started making sounds, car started puuling to the left side, suspension which was supposed to have been changed started making sound. when we talked to reliable industried about this they said to bring the car to Dhanbad and leave it there for check ups and that we have to pay for the repair costs. when we lodged a complaint over phone to Maruti Udyog, we were given a complaint Number (7200772172) and were told that we will be contacted by some one from Maruti or Reliable but till date nothing has happened. The tyres of the car are getting damaged fast due to this fault.

Since Dhanbad is 4 hours away from Kolkata can Maruti Udyog arrange for the car to be repaired here and since I havew already paid for all the work done shouldn't the work be done free of cost?

Regards

Sharad Drolia

Kolkata

098302 67419

Company: Maruti Suzuki / Swift Dezire
Country: India

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