Maruti Suzuki Swift ZXi
Defect within 24 hours of delivery

I bought a high end Maurti Suzuki Swift ZXI (petrol version) vehicle on 25-07. The next day around noon the vehicle developed a technical snag i.e AC switched off, Instrument panel display lights not working, emergency lights coming when vehicle keys were removed, trunk not opening. When I called the customer service department of the dealer I was told that they would only assist if the vehicle was in a physical breakdown condition otherwise not! After much persistence & talking to the manager of the dealer showroom, a service technician called up stating since it was a saturday evening there wasn't much he could do & promised to come & diagnose the next day (sunday).

On sunday the technician came & spent an hour under the hood & finally said to take it to the dealer service center. He said there was some ECM breakdown & needed replacement, perhaps a proper PDI (Pre Delivery Inspection) was not done at the dealer's end.

Finally the vehicle went to the service center. Upon enquiring with the regional office of Maruti, Kolkata as to how come a brand new vehicle was found to be in defective condition-they simply didn't have an answer & have brushed it off by saying-its a car such things happen.

That means an ECM, which according to there technical sources, is suppose to be the heart of the car can possible FAIL withing 24 hours of sale. CAN YOU BELIEVE IT!!!

I am shocked at this sort of unprofessional approach by a company of Maruti Suzuki's stature. They simply dont have any explaination or are not wanting to even compensate for such an expensive vehicle. They just want the customer to make the sale but look the other way while offering services.

Company: Maruti Suzuki Swift ZXi
Country: India

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