Maruti Suzuki SX4
Poor Quality of Service - Sai Service Andheri Mumbai

I purchased a Maruti SX4 in May through the Sai Service Dealer located at Andheri in Mumbai. During the time of purchase the sales representative was pathetic, but since one of my relatives had bought a car from the same dealer earlier in March I too went for it.

My nightmare started with a mistake in the car registration. The car variant details mentioned in the registration was VXI instead of ZXI. The representative refused to accept the card for correction and said the mistake was from the RTO end, finally i went to the Branch Manager with the complaint who took the card back for correction. After multiple followups I somehow got the corrected registration card only today 11th Sept.

Again today 11th Sept, I had car break down. Called up the service station and help arrived only to inform that the car had to be taken to the workshop as the clutch plate assembly had got burnt. They gave me the towing van contact details and left stating that the Van would reach the site in half an hour. Somehow after 2 hrs the Van arrived and the care was taken to the workshop. In the workshop consumers who cam after me were being attended and I was again sitting close to one hour asking them to attend to my car. Finally after 3 reminders, I met with the workshop manager who helped me to get a tehnician. The technician did some basic checks and said the clutch assemblt has burnt and would need to be replaced. During this entire period I was calling up the sales representative who committed that would be there to help me at the workshop but never showed his face.

To add to this while on my way back home, I get a call to provide feedback on the service provided. The lady calling is not even aware that the car is still in the workshop.

Need your help to reverse the amount as the car is only 4 months old and a clutch assembly getting burnt is simply unacceptable. Also requesting you take this issue up with the relevant management of Maruti so that some kind of warning is being issued to this dealer especially the sales representative

Company: Maruti Suzuki SX4
Country: India

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