Maruti Suzuki Zen Estillo LXI
Accidental Benefit Claim

I bought a new Maruti Suzuki Zen Estillo LXI on 1st of March through GS Motors (P) Ltd., Begusarai, Bihar. Showroom Tie-up with ICICI Lombard Insurance. On 22nd May an accident occurred resulting complete damage of my car near 10 km from Begusarai at 11:00 AM . Then immediately i informed to the showroom about this GS Motors by phone. They (showroom) denied for any assistance and they said you yourself have to manage somehow a Break-van and pick it up from spot to showroom. Then i somehow managed this and picked up my car to the show room on the same day.

On 23rd May through J.C. no. 09000299 by claim no. 00000487515 from GS Motors and ICICI surveyor decided that my car was fully damaged and was in total loss refund.

GS Motors estimated repair cost of RS 2, 83, 000.00

On 19th June ICICI Lombard surveyor- Mr Nagesh called me on phone and said that your claim has sanctioned total loss- RS 3, 16, 827.00

Next day on 21st June he called me to take up your new car, at a mean time he refused of full payment of RS 3, 16, 827.00 and said for 10% cut from this sanctioned amount.

Then i argued with him that if there is a rule from I.R.D.A. then please give me the reason of this 10% reduction. He denied to say anything about this.

Then ICICI surveyor Mr. Nagesh said that now he wouldn't give the sanctioned amount for total loss refund and said for repairing the car. He also said by arguing to make a complain wherever you want and my decision is final.

Please survey my car through your agency and take a immediate proper action.

I m very dissapointed from about one month of day of accident due to ICICI Lombard and GS Motors behaviour.

Presently my car is still in the same accidental position in GS motors workshop.

Car Reg. No. - BR9F/2171

Engine No. - 3348547

Chasis No. - 214985

Policy No. - MAR 10117265

Yours Faithfully Customer -:

SUDHIR CHANDRA CHOUDHARY

Engg. Asstt.

Indian Oil Corporation Ltd.,

Barauni Refinery Township,

QR No. D2 / 45,

PO- BRTS BEGUSARAI

DIST- BEGUSARAI

BIHAR

PIN- 851117

PHONE No.- 06243-247213

MOBILE - 9431693586

PLEASE HELP

Company: Maruti Suzuki Zen Estillo LXI
Country: India

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