MAruti Udhyog Limited
Replacement of Battery for Vehicle No. UP 14 AU 9857-SWIFT DZIRE Zxi

Please note that my Swift Dzire Zxi, which I had purchased on the 02/02 from Rana Motors, New Delhi had certain starting problem on the 27th of September I had to call Maruti on Road Service for help, they Jump Started the Vehicle and I could run it. The next, morning when I tried to start it; again it did not start. On the 29th Morning I contacted Fasttrack (Authorised Maruti service Station) at Vasundhra Ghaziabad, there technicians took the vehicle post inspection, and diagnosing a problem with the battery.

I was told my the Service Advisor Mr. Shyam Singh, that the batter would be put on charge till evening and then a decision would be taken about the condition of the battery. In case if was found to have a defect beyond rectification, they would help me in getting it replaced, as the battery was still in covered by the warranty.

I was in touch with him on that day and in the evening I was told that "Gravity was improper" and we would have to wait till the next day.

Today I went to the work shop and met Mr. Jitender (Service Advisor) who told me that the 'Gravity was still not proper' and I will have to call again at 2 PM to know the status. At 3.30PM when I called him, I was told that the Gravity was still improper and the batter requires replacement.

I requested them to do the same, however they have expressed there inability to help, and recommended that I should go to the Dealer to get the batter replaced, if I wish to claim the warranty.

I have not yet collected the vehicle from them & it is still with them.

I have approached your Customer Care and spoke to a Team manager Mr Ashish, who also expressed his inability to help and suggested that I go to the Dealer only and there was no other solution. I requested him to register a COMPLAINT, to which he gave me a reference number 7344335542.

My concern is that i should get a replacement of the defective battery at Fasttrack it self, and I should not be required to go to the dealer.

Company: MAruti Udhyog Limited
Country: India

  <     >