Maruti Udyog
Your Agency Bimal Auto (Bangalore) poor service

I have a Swift vxi (MH12 DS 1903). This was bought in Pune. I have shifted from Pune to Bangalore due to my job and avail service for my car from one of your authorized service center "Bimal Auto" Kanakpura Road Branch.

I gave my car for servicing (Oct 20 at 08:30 in the morning) to your so called authorized showroom and at the end of the day i get my car back with my HEADLIGHTS disconnected and dashboard broken. They did not even inform me that my car was ready. It was 5 PM when I decided to go in person to check if my car is ready for delivery.

The car was not to be seen in the area where the servicing is done and after 15 min they bought the car for a test drive. The car was repaired and no one even bothered to inform me about it. In the morning I gave absolutely clean car for servicing as i get my car cleaned every day at my place. However after the test drive I saw the condition of my car, it was dirty and covered with dust. When I asked them to wash it... their reply was to bring it back on Sunday for washing. However with little arguments the car was taken for a wash.

I took my car out from the showroom.

The problems i had in my car for which i gave it for servicing were;

• Shocker tightening- Which I don’t think has been done as it still makes noise on bumps

• Vibration Noise- For which they changed the rear wheel bearings (THIS HAS BEEN TAKEN CARE OFF)

• Low Pickup- For which they asked me to replace the Clutch Plate... which i refused

• Tappet Adjustments- I don’t think anything has been done on that too

• Front Door Rattling- That’s not been touched again.

On top of it when i took out my car at night my head lamp connection was out and dashboard lock has been broken.

This is not the first time i am having a bad experience with Bimal Auto. a year ago they fiddled with my gear box and spoiled my 5th gear. It used to create a loud humming sound when I use to engage my 5th gear. They did not get the part for ages and finally I had to get it repaired from Sai Service Pune.

I want to suggest Maruti Udyog to get rid of these agencies as they are spoiling the brand name.

Sunny Nath

9741419452

Company: Maruti Udyog
Country: India

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