Maruti Udyog Limited/ Esteem VXi
Crediting of the points in autocard

Sir/madam,

I purchased Maruti Esteem VXi on 16th june & on 25th june I got it painted with anti rust coating for Rs 1790 & Rs 715 was spent on first service. As on that particular date I hadnot received the card, the concerned person in VIPUL MOTORS, FARIDABAD told me to get it done the next time.when I got my second service done, the machine was not working & again I was told to get it done next time.

today i got my third service done & when I asked for crediting the points to my account, the concerned person told me that it can be done only within 24 hours of billing. The General Manager Mr Sharma told me he is also helpless in this regard. This is really surprising & disgusting on the part of VIPUL MOTORS.

I will be thankful to you if you just let me know;

1.How can I get those points credited to my account which were to be credited on 25th june when I got the card in August & then due to the above mention reasons?

2. I have gone through your booklet being sent with the card in which nowhere it is specified that points will be credited within 24 hours of billing. How can a customer get to know about that?

I am not at all satisfied with the behaviour of the staff of VIPUL MOTORS .I made efforts to give one more customer to VIPUL MOTORS & to MARUTI but inspite of that I have not received the satisfactory response from them.

I will be obliged if you kindly help me to get those points credited to my account. My card number is

5546197738811003.

Thanking you.

Yours sincerely

Mr. Sandipan Rishi

Date:19th June

Company: Maruti Udyog Limited/ Esteem VXi
Country: India

  <     >