MARUTI UDYOG LTD
Design Fault of Vehicle i.e. maruti ZEN Estilo not suitable for Indian Roads

Engineer NK Goyal working as Sr. Manager Utilities & power plant at a Reputed Textile unit at Neemrana, Alwar, and purchased ZEN ESTILO (RJ13-CA-3375) in September with MARUTI Insurance from Audi motors Sri ganganagar.

On dated 25/8 I were at jaipur city & at about 8 PM I were driving my car, There was raining before some time & roads were as usual filled of water. Car passed through bumps and got damaged from underside & low oil level came on dash board, as there was full traffic on road so I decided to drive further some distance in search of some safe parking position. I hardly droved 01 KM when car get stopped. I parked the car by manual pushing with the help of my wife &SON to road side. The Next morning I called Maruti Service person from Prem MOTORS jaipur & He informed me that Car engine Has been SEIZED being Its Oil filter got damaged & all the oil got drained through this being oil passes through filter by pump pressure.

Then I Shifted the car with help of Crane to KATARIA AUTO ZONE, JAIPUR. I requested to repair the car under warrantee but they informed this damage did not cover in warrantee. I then contacted to MARUTI Insurance but their Surveyor MR. SUNIL YADAV also denied to give insurance claim.

When I checked my self for ROOT CAUSE ANALYSIS & future precautions I surprised to notice that THE LUBE OIL FILTER of this car is situated just in level of engine bottom which is the lowest part of car. Its Level is much lower than bumper bottom & also no safety guard has been provided for filter. When I checked personally in many other cars in my company like Alto, Wagon-R, Hyundai I-10, Spark, I did not find this type of problem in them.

You are requested to rectify this problem by shifting position of its oil filter & by providing a safety guard for filter being condition of ROADS in India can not be improved.

You are also requested to please compensate my loss being this incident happened because of faulty design (wrong position of oil filter)

Please give me reply within 15 days. So that our faith in maruti services may be regained. Thanks & Regards Nkgoyal Cell no 09414489508 (nkgoyal1973@gmail.com)

Company: MARUTI UDYOG LTD
Country: India

  <     >