Maruti Udyog Pvt Ltd
Problem with Service Cente

11 Dec

From,

Mrs Archana (Mob No.-09425338388)

W/o Shri Gulab Chandra

P-147/2, Air Force Station

Gwalior, MP

To,

Pankaj Narula

Chief General Manager (Service)

Maruti Udyog Limited

Palam Gurgaon Road,

Gurgaon,

NON SATISFACTION SERVICE BY

PREM MOTORS PVT LTD, GWALIOR

1. It is intimated that I have purchased a Maruti car (Zen Estilo VXI model) having engine no. 3237387, chassis no. 115089 on 21 Feb from Prem Motors Pvt Ltd Gwalior and all services are done by the Prem motors and car under extended warranty. Since 6 months, Many times I have told that center locking is not working properly and technician of Nippon has checked and told that motor assembly is not working properly and that should be replaced, but they are doing oiling, greasing and the problem is still there. I have also complaint to Mr Rahul Gupta (Regional Manager - Indore) regarding this problem many times, but no any positive action has been taken by Prem Motors till date. I am feeling very bad to complaint you.

2. You are requested to do needful for rectification of above problem and take action against service center. Thanking you.

Yours

(Archana)

Copy to: Mr Rahul Gupta, Regional Manager (Indore) – For information.

Company: Maruti Udyog Pvt Ltd
Country: India

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