Matrix Cellular
Misquote of calling charges

Alarming Cheating!

My Matrix number is 3024306540 (Mobile number)

Challan Out no.:136926

SIM number:89014104211542576908

This is regarding Misquote of postpaid sim charges from Priyanka Thakur.

2 months back i happened to travel to Atlanta from Delhi and i asked the Sales Executive in Delhi Matrix Office to come and meet me. I am an employee of NIIT Tecnologies ltd Delhi and i am on official visit to Atlanta.

I met Priyanka Thakur in my officewho works in Matrix Delhi. She quoted me a plan for US that was a 30$ plan. According to her 30 $ was rental amount and calling charges were 0.25/min (10rs/min) cents per call incoming and outgoing international and local. I had also told her that i would dicontinue services in case plan doesnot suit my expenditure. So after one month after several reminders to priyanka she gave me a bill of 2394 RS. which was deducted from my credit card without informing me.

She sent me a bill for this amount however this was not the actual bill. After 2 months they deducted 50000 rs from credit card again without informing me. After sevral inquiry i was told that my bill had exceeded 1Lakh rs. When i looked into the bill i came to know that Matrix charges 0.89cents/min (40 Rs /Min) for international call.which is more than thrice of what i was told. My mistake was that i believed in the word of mouth of Priyanka Thakur.

If i would have known the actual amount of calling charges i would not have taken this card at any cost because i have various options that give me international calling charges just 6-7Rs/min.

I want to know what action does company take if there employees are giving fraud quotes to the customers.

I have been under huge mental disturbance due to this.

Please let me know what should i do to solve my problem.

Company: Matrix Cellular
Country: India

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