Matrix Cellular International Services Pvt. Ltd
Wrong Billing - Fraud

I was about to travel to 3 countries (Holland, Belgium, France) in June and hence I bought the required SIM card from

Matrix Cellular International Services Pvt. Ltd.

1/1, Neem Sarai,

Transport Nagar, Allahabad (UP)-211011

Phone No: 91 532 2231111 91 532 2231111, 2232222

Fax- 91 532 2232385

Mr. Hariprasath, the Sales Executive got a copy of my Credit Card and when I asked how will the deduct the amount from the Credit Card, he said that it will not be deducted without the instruction from me.

I got the 3 SIMs and landed in Holland on 1st of June and there my plan was changed and didn't go to France and Belgium and hence there was no way to use the other 2 SIMs except the one for Holland. I used the Holland SIM only for incoming calls.

NOTE: No charges for incoming call.

And once I return from Holland on 27th June, within 2 days an executive called me and came to collect the SIM card. I returned it getting the acknowledgement.

On 1st of July, I received an SMS stating the deduction of Amount from my Credit Card towards my bill. I was surprised to see my bill received through Email, which was charged for my France SIM. I wrote a mail regarding this stating them that I didn't use it at all but received my bill for it.

An executive replied that they have forwarded to the concerned section and will reply to me at the earliest.

I am yet to get a clear reply from them.

I decided not to suggest Matrix hereinafter.

Company: Matrix Cellular International Services Pvt. Ltd
Country: India

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