Matrix cellular Ltd
Discrepancy in the bill

I am from Gurgaon working with Siemens. I am currently based in U.K. Before leaving for U.K., a representative from Matrix had contacted me and convinced me to take a sim card along with me to U.K. My planned duration of stay in U.K. was almost a year and I had specified this to the person. I was told that I won't be charged anything unless the sim card is lost, and also that the charges would be only as per the calls I make. I believed this and took the sim card thinking I would be returning the same on my return.

when I received my Amex Credit card statement saying that there is a charge dated 21st Feb by matrix which is over -. This was a complete shocker for me and I contacted Amit (from Matrix). He told me I have been charged Rs. 2000 for the lost sim card. I still have the sim card with me. Amit told me that I have filled the return date of the sim as 29th dec. In the very first place, I had never mentioned any such date since I was told I won't be charged anything until I return. This was what had convinced me to take the sim card otherwise I would have bought the sim card here in U.K. Whatever date is mentioned in the form has been mentioned by the representative himself

Can any body help me in taking appropriate action against them!!!

regards,

pankaj

Company: Matrix cellular Ltd
Country: India

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