Matrix Cellular Services
Charging high & wrong bills

I had taken a travel SIM card for Italy from this co. They had provided me a tariff plan for the same. But, after returning, i got a bill from them with charges much higher than those mentioned in the tariff plan. The number of days rental is also wrong. And the Euro rate charged is also not as per the Tariff Plan & call charges are also much higher than the Tariff plan.

And i have lodged a complaint with them almost a month ago & the issue has not yet been resolved.

Besides that, they also charged the amount to my credit card, without even sending me a copy of the bill & getting my confirmation. So, now, they have my money & thats why they are not bothered about resolving the issue & making me a refund.

Pls help for the same.

Rgds,

Vaishali.

Company: Matrix Cellular Services
Country: India

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