Matrix Cellular Services Pvt. Ltd
Wrongly billed & Charged

International SIM Card was the product, which I used for going to Italy and using there. At the time of issuing the card on 12-04 the Representative Mr. Kanak Dutta said an amount of Rs. 10, 000 will only be blocked on my account and will not be charged. But, after submitting the card on time and before the bill was generated (13-May) they charged this amount on 8-May, of which I was not even aware of. I came to know about this when the Statement of the card came.

Height of this was when the Bill came (13-May), the bill was comprising some of the numbers that don't even exists. After querying on this, Matrix's representative Mr. Amritank Tripathi, never addressed to my complaint and in addition on 26-May-08 said, they had erroneously charged the amount and I will be refunded in 7-10 days, but today is 8-Jun, so far no refund has been made to my account.

I'd like to advise all you guys pls. don't take Matrix International SIM Card I've burnt my fingers, don't burn yours.

Regards,

Kapil Vaidya

Company: Matrix Cellular Services Pvt. Ltd
Country: India

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